Refund policy
Refund Policy of Big E Nutrition Pty Ltd
This Refund Policy ("Policy") applies to purchases made on this Site.
General
- We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
- Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
- Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
- We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
Cancellation and Change of Mind
- We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
Products Damaged During Delivery
- In the event that the product you ordered has been damaged during delivery:
- Please contact us as soon as possible.
- Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
- We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 3 business days from the date of receiving the product.
Exceptions
- Not withstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
- You misused the said product in a way which caused the problem.
- You have stored or mishandled the product in a way which caused the problem.
- You knew or were made aware of the problem(s) with the product or service before you purchased it.
- You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
- Any other exceptions that apply under the Australian Consumer Law.
Shipping Costs for Returns
- In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.
- You are responsible for organising for the Returned Product to be returned to us.
- In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation, re-stocking fee or collection of the Returned Product.
Response Time
- We aim to process any requests for repairs, replacements or refunds within 3 business days of receipt.
How to Return Products
- You can contact us at the end of this Policy to discuss a return using the information.
- Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
- To be eligible for a refund, repair or replacement, you must provide proof of purchase and Lot # / batch # information.
- You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
Contact Us
- If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: admin@bigenutrition.com